Privacy policy

Privacy Policy

Last Updated: February 19, 2026

Melaxin Store operates this website and online store, including all associated content, tools, features, products, and services (collectively, the “Services”), to provide you with a seamless shopping experience. Our store is hosted by Shopify, which enables us to offer and maintain the Services.

This Privacy Policy explains how we collect, use, process, and disclose your personal information when you access, use, purchase from, or otherwise interact with the Services.

If any provision of our Terms of Service conflicts with this Privacy Policy regarding personal data practices, this Privacy Policy will prevail.

By using the Services, you confirm that you have read and understood this Privacy Policy.

Personal Information We Collect

“Personal information” refers to information that identifies you or can reasonably be linked to you. It does not include anonymized or de-identified data.

Depending on your interaction with us and applicable law, we may collect:

  • Contact Information: Name, billing address, shipping address, email address, phone number

  • Payment Information: Credit/debit card details, payment confirmation, transaction records

  • Account Details: Username, password, preferences, settings

  • Transaction Data: Products viewed, added to cart or wishlist, purchased, returned, or exchanged

  • Communications: Information you share when contacting customer support

  • Device Information: IP address, browser type, device identifiers, network details

  • Usage Data: Information about how you browse and interact with our Services

Sources of Personal Information

We may collect information:

  • Directly from you when you create an account, make a purchase, or contact us

  • Automatically via cookies and similar technologies when you browse the Services

  • From service providers assisting with payments, analytics, hosting, or fulfillment

  • From marketing partners or other third parties

How We Use Your Personal Information

We may use your information for the following purposes:

Providing and Improving Services

To process orders, complete payments, manage accounts, arrange shipping, handle returns, send account notifications, enable product reviews, and personalize your shopping experience.

Marketing and Advertising

To send promotional communications via email, SMS, or mail and to display targeted advertising based on your browsing and purchase history.

Security and Fraud Prevention

To verify identities, protect accounts, detect fraudulent or unlawful activity, and ensure a secure shopping experience.

Customer Support and Communication

To respond to inquiries, provide assistance, and maintain our relationship with you.

Legal Compliance

To comply with applicable laws, respond to legal requests, enforce our policies, and protect our legal rights.

Disclosure of Personal Information

We may share your personal information:

  • With Shopify and trusted service providers for hosting, payment processing, shipping, analytics, and customer support

  • With marketing and advertising partners to deliver personalized advertising

  • When you request or authorize us to share information

  • Within our corporate group or affiliates

  • In connection with business transactions such as mergers or acquisitions

  • To comply with legal obligations or protect rights and safety

Relationship with Shopify

Our Services are hosted by Shopify. Shopify processes certain personal information to support and improve the Services. Information you provide may be transferred to Shopify and its partners, including those located outside your country.

Some enhanced Shopify features may use interaction data from our store and other Shopify merchants. Shopify is responsible for processing such data in those contexts and responding to related rights requests.

For additional information, please refer to Shopify’s Consumer Privacy Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites. We recommend reviewing their privacy policies before providing personal information.

Children’s Privacy

The Services are not directed toward children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us for deletion.

Data Security and Retention

While we implement appropriate safeguards, no method of data transmission or storage is completely secure. We encourage you to avoid sending sensitive information through unsecured channels.

We retain personal information only as long as necessary to:

  • Maintain your account

  • Provide Services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

Your Rights and Choices

Depending on your location, you may have the following rights:

  • Right to Access: Request a copy of your personal information

  • Right to Delete: Request deletion of your personal information

  • Right to Correct: Request correction of inaccurate data

  • Right to Data Portability: Request transfer of your information

  • Right to Opt-Out of Sale or Targeted Advertising

  • Right to Object or Restrict Processing (UK/EEA)

  • Right to Withdraw Consent

You may unsubscribe from marketing emails at any time using the link included in our emails.

We do not discriminate against users for exercising their privacy rights. Identity verification may be required before processing requests.

Complaints

If you have concerns about how we handle your personal information, please contact us. Depending on your jurisdiction, you may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be processed outside your country of residence. When required, we rely on recognized legal safeguards such as Standard Contractual Clauses to ensure appropriate protection.

Updates to This Policy

We may revise this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact:

Email: drmelaxinstore001@hotmail.com

For data protection purposes, Melaxin Store acts as the data controller of your personal information.