Refund policy
Refund & Return Policy
Effective Date: February 19, 2026
At Dr. Melaxin, your satisfaction is important to us. Please review our return and refund guidelines below.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To initiate a return, please contact us at:
drmelaxinstore001@hotmail.com
Return Eligibility Requirements
To qualify for a return, the item must meet all of the following conditions:
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Be in the same condition as received
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Unworn and unused
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Include all original tags
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Be returned in the original packaging
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Be accompanied by a receipt or proof of purchase
Returns that do not meet these requirements may not be approved.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery. If you receive a defective, damaged, or incorrect item, contact us right away so we can assess the situation and resolve it promptly.
Non-Returnable Items
The following items are not eligible for return:
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Perishable goods (such as food, flowers, or plants)
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Custom-made or personalized products
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Personal care items (including beauty products)
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Hazardous materials, flammable liquids, or gases
If you are unsure whether your item qualifies, please contact us before requesting a return.
Additionally, sale items and gift cards are non-refundable.
Exchanges
If you would like to exchange an item, we recommend returning the original product first. Once your return is approved, you may place a new order for the desired item to ensure faster processing.
European Union – 14-Day Cooling-Off Period
For orders shipped to the European Union, customers have the right to cancel or return their purchase within 14 days, for any reason and without justification.
To qualify:
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The item must be unused and unworn
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Tags must be attached
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The product must be in its original packaging
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Proof of purchase is required
Refund Process
Once your return is received and inspected, we will notify you regarding approval.
If approved:
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Your refund will be issued to your original payment method
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Processing may take up to 10 business days
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Please note that banks or credit card providers may require additional time to post the refund
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
If you have any questions about our Refund & Return Policy, we are always happy to assist.